Refund Policy

Effective October 26, 2026

Everything you buy from Reveal & Shop Home is digital and delivered right away, so all sales are final, except when something on our end didn't work. You can try your first room free before you pay for anything.

When we'll refund you

You'll get a full refund if:

• You paid for an additional room, but the generation failed and no restyled room was produced.
• You paid to unlock a shopping list, but the list didn't load and we can't fix it.
• You were charged more than once for the same thing.
• You were charged but didn't receive what you paid for.
• You paid for a designer session and we weren't able to schedule it with you.

For a failed room, we may instead offer to restore your room credit so you can try again. It's your choice which you'd prefer.

When we won't

• You didn't like the design, or changed your mind after it was delivered.
• A product on your list later sold out, changed price or was discontinued by the retailer. Every item comes from the retailer's current listing when your list is built, but retailers can change things afterward.
• Anything you bought from a retailer. Those purchases are covered by that retailer's return policy, not ours.

Designer sessions

You can cancel a designer session for a full refund up to 24 hours before your scheduled call. Cancellations made less than 24 hours before the call, and missed calls, are not refunded. To cancel, email hello@revealandshop.com from the email address you used to book.

How to ask for a refund

Email hello@revealandshop.com within 14 days of your purchase, from the email address you used, and tell us what went wrong. We'll reply within 3 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days.

Please contact us before disputing a charge with your bank. We can usually fix the problem faster.